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Care card

Monitoring health on a daily basis

TL;DR
Project goals
  • Monitor health on a daily basis
  • Improve the UX in healthcare
Project type
  • User interface design
  • User experience design
  • User research
My roles
  • Research
  • UX
  • UI
Clickable prototype: https://projects.invisionapp.com/prototype/ck1do3lm6001xhk01hl862u8y/play

Final images at the bottom of the page.

Project context

This project was developed for an international contest organized by Solve.care during October 2019 where 650 designers from 71 countries designed the UX and UI of a specific page healthcare app.

The page designed has the name "HAYFT card", which stands for “How are you feeling today card”.

The goal of this page and project was to give doctors, patients and health coordinators a way to monitor the patient’s health on a daily basis by asking him/her very simple questions related to their health condition.

My roles in this project were dedicated to UX and UI design.


Problem statement

Solve.Care is a global healthcare blockchain technology company that uses innovative approaches to solve the complex problems that plague healthcare around the world.

The company needs to find a way to give doctors, patients, and health coordinators daily monitoring of the patient’s health.

This monitoring will enable faster detection of health risk symptoms and encourage patients to go to the doctor whenever needed.

Thought Process

Patients don’t know enough about health to detect risk symptoms, so it is useless to ask them to identify such risks. What they do know, are simple bits of information that will help professional doctors identify the risk symptoms.

My project focuses on accessing these bits of information.

To access this information, it is crucial to ask the patients the right questions in the simplest way possible and make them as enjoyable to answer as possible on a daily basis.

Approach

1. Identifying important questions

In the creation of the HAYFT card (“How are you feeling today”), the most important part of the project was to ask the right questions.

Since my knowledge in the health field is very limited, I had to do a lot of research and talk to doctors who might use this app in the future to track their patient’s health.

After researching, I set out a series of goals that served as a framework for every question:

1. Is the question easy enough for anyone to understand? (This is important because the questions have to be interpreted and answered by people from a wide range of ages and education levels)

2. Does the question provide valuable health tracking data?

3. Is it easy to answer the question?

4. Is there a short answer to the question?

2. Defining the different patients

It became clear from the beginning that not everyone could be asked the same questions. So, alongside general purpose questions, I created a system that lets the doctor input important information about the patient while creating the HAYFT card and lets him add custom questions specifically related to the health problem that the patient might have.

These custom questions should also comply with all the question goals described in the last section.

3. Creating an analytics dashboard

Even though this wasn’t a requirement in this project, I set out to create an analytics dashboard where the patient, the doctor and the care coordinator could keep track of how the patient has been feeling in the past days.

This dashboard includes graphs created from the data inputs given by the user to the daily questions. This DataViz eases the decision-making process and removes the hassle of having to analyze individual data points.

4. Creating card sharing system and notifications

This system needed a way to send cards between the doctor, patient and care coordinator so, by following the personas and user journey previously created, I idealized a super simple and intuitive way to share the cards between all the necessary users.

5. Following visual guidelines

The app “care card”, where the HAYFT card would be inserted had already well defined visual guidelines, even though I was encouraged to try different things such as new icons and gamification elements.

In what concerns color and font use, I followed the brand guideline to make sure that the HAYFT card was coherent with the rest of the app. The icons and input fields were the part where I innovated by using more intuitive elements.

6. Designing UI

While designing the UI, the main concerns were ease of use and input feedback.

The ease of use was especially focused on versatility since the “HAYFT card” can only have 1 UI option that will be used by patients from around 16 to 65 years old.

The input feedback was important to make sure that users knew what information they had submitted and when. Without the right information, this system is useless.

Final thoughts and reflections

All in all, I was satisfied with the final result of the project.

It was fun to work in this heath related project because I had never done anything related to it. The project was also interesting due to its focus on the UX of the product instead of focusing solely on the visual aspects.

If I were to do it again, I would put more effort into the animations and icons present in the HAYFT card and explore other visual languages.

Clickable prototype

As always, I’ll be glad to answer any of your questions or give further explanation on any topic.

Drop me a line at hello@josegoncalves.dk or contact me through this page.